I'm absolutely disgusted with my experience with Godaddy.com's back-ordering and monitoring product crap! I've been registering my domains with Godaddy primarily because there's seems to be a lot of good feedback from users. So far, I have about 7 domains registered through them. Back in January 2008, while I was snooping around for a nice domain name, I found a good .com domain but unfortunately it belong to somebody already. I checked its whois and became happy to find out that it was expiring in a few days. January 27, 2008 to be exact. So I came to Godaddy and bought in to their back-ordering and monitoring program. January 29 came and I got an email from godaddy indicating the owner of that domain re-registered it and extended for one more year. I felt bad initially but then I totally forgot about it a few days after.In maybe a week, I got another email from godaddy saying the domain I had back-ordered changed status again and now it is in the redemption period. Which means Enom (the present registrar) can only keep that domain for the next 45 days or so then will delete it. Fine...
Well... 65 days later there I was wondering whatever happened to that back-order I made and so I emailed godaddy to find out. They replied with a lot of excuses saying that they don't have control over Enom inc.'s deleting procedures and what they can only do is grab the domain as soon as it eNom deletes or releases it. I replied back with a measly retort saying Godaddy should have done more in monitoring it for me since I paid roughly $20 for it.
Days came and Godaddy emailed me again saying the domain I back-ordered is now pending deletion by eNom and once they have deleted it they'll grab it for me. NOW THE EXCITEMENT STARTS TO BUILD! It's been 3 months and can't wait for the domain!
Finally got a email. Surprise, surprise!!! Godaddy came through for me again! The email goes:
Dear Sir/Madam,
Thank you for contacting Online Support. I am sorry that your backorder did not go through. Please note that backorders are not guaranteed. When more than one company has a backorder in place, it is a "coin toss" in a sense.
Again, I apologize that we were unable to acquire your domain. It appears another service captured the domain. Please let us know if you have any further questions, comments, or concerns. Our service departments and telephone lines are open 24 hours a day, 365 days a year to accommodate your needs anytime.
Or, you can send an email for speedy electronic service. We look forward to serving you in the future!
Best Regards,
Amber P.
Online Support Representative
This time I wanted to chew at anybody with Godaddy! In my attempt to get an explanation. I emailed them back:
So what you mean is your service essentially SUCKS? And utterly useless if it's just a coin toss scenario?! I thought Godaddy had the best service in it's industry. If a coin toss is all I'm going to get and what you offer, why should I even bother with backer-ordering? That's a total waste of 17 plus dollars!!! How am I going to have the confidence to put the backordering credit I have to another domain if all your saying is I'm just going to deal with a coin toss??? And besides, I thought the deal was if two domainers were able to request for the same domain, it will be an auction... What ever happened to that?????!!!! How was the other person able to get this domain when in fact I had a backorder and monitoring thing on it for 3 months???? Should it have been an auction? I'm extremely disappointed at Godaddy.com. I await for your answers to my question above. And don't give me that "coin toss" bullshit! I need a clear and actual explanation on how the other people were able to get this when I had a backorder on it a loooooooooong time ago!
I felt I just got screwed!
**** Thank you to nodaddy.com for the logo. Nodaddy.com, apparently is like a hate-testimonial site of all things bad about godaddy. Worth a look! ****









